Our Returns Policy is inline with "The Consumer Protection (Distance Selling) Regulations 2000".

In the event that faulty or broken goods are received you must notify us by email to returns@biorb-aquariums.com within 24 hours of receipt. Where possible, replacement parts will be dispatched and where not possible the goods will need to be returned. For larger orders we will arrange delivery of replacement goods and collection of the faulty goods at the same time. 

Goods returned for any other reason must be in new and unused condition. In order to return goods you must email us within 7 working days from receipt of the goods. Returned goods will be subject to a restocking charge of 25% plus delivery costs for both original and return delivery.

Cancellation Policy

If you wish to cancel an order please contact us immediately. If goods have already been delivered they can only be retuned to us if they are in new and unused condition. If goods have already been dispatched we will process the refund once the goods have been returned to us. We reserve the right to charge for the cost of postage incurred by us together with a restocking fee to cover credit card transaction costs.